1. Legality of use of the Facilities
2. Account registration
3. Identity/Age Verification Policy
4. Registration policy
5. Prohibited users
6. Account suspension and termination
7. Account closure or self-exclusion
8. Inactive/ dormant Accounts
10. Account disputes
12. Gambling debts
13. Copyright and trademarks
14. Data protection
15. Limitations and exclusions
17. Interruption of service/ time critical events
19. Force Majeure and other events outside our control
20. Player protections
21. Player responsibility
22. Player support
24. Governing law
3. Bonus and bonus winnings policy
4. Winning limitation from bonus play
5. Bonus and bonus play winnings expiry conditions
6. List of bonus currencies
7. Order of currency usage while playing games
1. Registration bonus
2. Who can receive the registration bonus?
3. How to claim the registration bonus?
4. Significant limitations of free player accounts.
5. Making your first deposit
6. Withdrawal rules
TERMS AND CONDITIONS
IMPORTANT - PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THESE AGREEMENTS, THEN PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION E-MAILS, SMS MESSAGES, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE PLATFORMS AND/OR FACILITIES. WE WILL NOT FILE OUR CONTRACT WITH YOU SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET OUT BELOW).
You accept to be bound by this contract by clicking on 'Submit' or 'I Agree' and/or by using the Facilities (as that term is hereinafter defined). After You (as that term is hereinafter defined) click on 'Submit' or 'I Agree' or when You use the Facilities, a legally binding agreement on these Terms and Conditions is concluded between, (a) You, the end user ('You') and (b) ElectraWorks Limited of Suite 6, Atlantic Suites, Europort Avenue, Gibraltar a company registered in Gibraltar under company number 94014.
We provide facilities at Casino Magix, and any other online or mobile platform provided by Us (each individual site being a 'Platform') on which You access Our betting, gaming and wagering facilities using Your Account (‘Facilities').
Casino Magix is operated by ElectraWorks Limited (“ElectraWorks”), it is licensed and regulated by the Gambling Commission (Number: 000-039011-R-319371-011) for players in Great Britain (England, Wales and Scotland) (“UK Players”) and is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005 holding a casino licence (RGL N0. 50) for the operation of remote gambling for all other players.
References in the Terms to the "Company", “Management”, “We", "Our", “ourselves” or "Us" will relate to ElectraWorks Limited.
A. Account Policies
1. Legality of use of the FACILITIES
1.1 You may only use the Facilities if You are 18 years of age or over (or such other higher minimum legal age in Your jurisdiction) and it is legal for You to do so according to the laws that apply in Your jurisdiction. We reserve the right to ask for proof of age from You, and Your Account may be suspended until satisfactory proof of age is provided. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to use the Facilities. You acknowledge that underage gambling is not acceptable and depending on whether you are a UK Player, We may refer any attempts to do so to the Gibraltar Gambling Commissioner (if You are not a UK Player at the time of receipt of the Facilities) or to the UK Gambling Commission (if You are a UK Player who has allowed underage gambling to occur at the time of receipt of the Facilities) who may refer the matter to local prosecution authorities. Without limitation to the above, access to Our Facilities may be restricted from certain territories. Any use of the Facilities is at Your sole option, discretion and risk. By using the Facilities, You acknowledge that You do not find the Facilities to be offensive, objectionable, unfair, or indecent in any way.
1.2 New UK Players will only be able to deposit funds and use the Facilities after we have successfully verified Your identity details. To complete the verification procedures new UK Players may be required to provide a copy of an identification document and a proof of address as prompted during the registration process. We reserve the right to request further documents from UK Players in order to confirm an individual’s identity in accordance with UK legal and regulatory obligations. UK Players whose identities have not been successfully verified will not be able to use our Facilities. Please see Our ID Verification Policy (UK Players) for further information.
We may request copies of identity documents and proofs of address from any non-UK Player at any time and We reserve the right to void any transactions You make until We are able to verify Your identity details. If We are unable to satisfactorily verify Your identity within a reasonable time-period, where the period of time shall be determined by Us at Our sole discretion, We reserve the right to either suspend or close Your Account and we may withhold the account balance in Your Account until Our verification process is completed satisfactorily.
1.3 In the case of UK Players if, on completion of Our verification checks You are shown to be underage, You will not be permitted to register to use our Facilities. If, on completion of Our verification checks, You are a non-UK Player and You are shown to be underage, We reserve the right to void all transactions made whilst You were underage. We reserve the right to close any underage non-UK Player Account. We reserve the right to inform the Gibraltar Gambling Commissioner or the UK Gambling Commission, depending on Your location at the time during which you received the Facilities.
1.4 We reserve the right to restrict access to any UK Player’s account whilst we undergo our verification checks, during which time, subject to our legal and regulatory obligations, an affected UK Player may only withdraw any remaining balances deposited in their Accounts together with any associated winnings (including winnings from bonuses where relevant conditions have been met).
2. Account Registration
2.1 To use the Facilities, You will first need to register for an account with Us. You may access any of Our Facilities from Your Account (as defined below).
2.3 We are required to notify UK Players of the level of protection afforded to their Customer funds are kept in accounts separate from business accounts but they would form part of the assets of the business in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection. Please consult the Gambling Commission website for further details.
2.4 To play Real-Money Games or place a bet, You will be required to pay 'real money' funds into Your Account by any of the methods specified from time to time by Us. Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or Our agents. It is strictly prohibited to make transfers from Your Account to fund another player's Account.
3. Identity/Age Verification Policy
All regulated operators are required to carry out checks to prevent identity theft, fraud and to confirm that customers are old enough to gamble.
As it is a requirement that all customers are verified, the process will start when all new accounts are registered and also take place periodically during the lifetime of an account, this is so that we can ensure the data we hold is accurate and up to date. Until verification is successfully completed, you will not be able to deposit, bet, or access any gambling products (real money or free play).
In most cases the checks are fully automated but in some circumstances we may require additional information. In these instances, the checks are carried out by certified 3rd party identity checking companies, so you may see a message that asks you to verify your account by uploading documents.
Depending on the type of checks we need to complete, different types of documents are accepted, this includes (but is not limited to)
Valid photocard driving license (matching address)
Valid passport (photo page only)
Valid ID card (front and back)
Bank/Savings account Statement (issued in the last 3 months)
Issue letter from a credit/debit or pre-paid card (issued in the last 3 months)
Utility bill – i.e. mobile phone, water, gas, electric (issued in the last 3 months)
Council Tax bill (issued in the current tax year)
HMRC tax notification (issued in the last 12 months)
Tenancy Agreement (issued in the last 12 months)
Mortgage or home loan statement
Car, home, mobile phone insurance certificate (issued in the last 12 months)
Formal University acceptance or admissions letter (issued in the last 12 months)
Catalogue statement (issued in the last 3 months)
Contract of employment or payslip with visible address (issued within the last 3 months)
Enrolled deed poll certificate
You may upload information via our secure website tools or send them via email to our dedicated support teams at firstname.lastname@example.org
As well as basic checks at registration you may be asked to provide additional information for further checks, this is usually based on things like the amount of money you deposit in your account.
3.1 True Identity and one account: The name on Your Account must match Your true and legal name and identity and the name on Your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies into Your Account. You may not hold more than one (1) Account in connection with Your use of the Platforms. If You have more than one (1) Account or Accounts in different names, then You must contact Us immediately to have Your Accounts managed so that You only have one (1) Account. We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud Us, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name or password, please contact Us for a replacement.
3.3 Enabling of filters to restrict site access: Our Platform contains sitemaps, Metatags and keywords related to gambling such as gambling, casino, slots etc., to enable filtering software to recognize our sites as gambling website in order to restrict access to relevant pages of the sites.
4. Registration Policy
4.1 The services for each Account are restricted to only one player per household, irrespective of the number of devices logged in under that address. The identifying parameters of a user include any one or more of the following: name, mailing address, e-mail address, computer, IP address, credit card or charge card number as well as any other details needed by us or any of our Marketing Partners. Those who have registered accounts, currently or in the past, with us or any of our Marketing Partners, shall not create another account, except if we choose to do so.
4.2 We reserve the right to decline the acceptance of an account registration at any time at our sole discretion. If an Account is closed at our discretion, all deposits made by the player will be refunded to account holders as part of our obligations under the Gaming Supervision Commission's directives. No cash balance over & above the deposited amount will be paid to player in such case & same will be forfeited.
5. Prohibited Users
5.1 We do not accept liability for any breach by prohibited players of the applicable laws of their state or country of residence. Players are responsible for adhering to the laws of their lands and abide by them. In case a player is found to be indulged in illegal gaming, we reserve the right to annul the wagering and winnings, related to the player. Players are prohibited to access the website/s from countries which come under restricted access (legally or commercially).
5.2 The list of countries that have legal access to our gaming sites and from which business is accepted is available during account opening and can be confirmed by contacting our customer support team. The list of countries with whom we engage in business can be amended or edited, at our sole discretion. Players are advised to regularly check the updated list to ensure that they do not access our services from a restricted geo-location.
6. Account suspension and termination
6.1 At any point in time, if we come to know/suspect or are informed of any of the below mentioned violations; we reserve the right to suspend or terminate Your Account, withhold your account balance and/or annul any winnings if:
(a) You deliberately provide incorrect or misleading information when registering Your Account;
(b) You have registered and/or are using more than one active Account on the Platforms in Your name;
(c) There is a mismatch between the name registered in Your Account and the name on the credit card(s) or other payment method used to make deposit or receive monies into Your Account;
(d) An unauthorized person is allowed by You (intentionally or unintentionally) to play through or use Your registered Account;
(e) You have opted for self-exclusion on any website operated by Us;
(f) A deposit or other transaction has been rejected or cancelled by You or Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise);
(g) You have employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Software;
(h) You indulge in abuse of any promotional offers, special schemes or bonuses;
(i) You abuse game related schemes/ programs in order to reap the maximum from a game-play;
(k) An Account or groups of Accounts are synchronized to function systematically – for example using unique wagering techniques or wagering in groups or in a specific pattern;
(l) Any Account, operated by us, is not being used for the purpose of playing on our websites;
(m) A suspicion and subsequent evidence reflects that You are abusing any of our deposit related bonuses in any way;
(n) If You attempt to abuse/use bonus in trying to meet wagering requirements associated with the bonus promotions before playing with cash balance.
(o) If You are found to be abusing/taking undue advantage of our free sites and free games;
(p) A You are directly/indirectly involved in Money Laundering (including aid to terrorist funding)
(q) If You are involved/supporting/directly or indirectly associated with any criminal activity or activities prohibited by the law;
(r) You become bankrupt or are subject to analogous proceedings anywhere in the world; or
(s) Your Account is under investigation for any of the aforementioned or other reasons
In case of the aforementioned cases, we have the right to inform the applicable legal authorities or external parties (this includes other gambling operators) and provide the relevant Player information in accordance with the Gibraltar Data Protection Division or the ICO.
7. Account closure or self-exclusion
In the event of Account Closure or Self exclusion, initiated by You or by Us, the real money balance in Your Account will be paid to You, either:
• Directly through a withdrawal, as per the eligible withdrawal terms; or
• Through a refund of the deposits made on the site, by deducting the cashed out amount.
7.1 Customers based in the United Kingdom may use the online “GAMSTOP” Self-Exclusion Service.
(a) In addition to our own internal self-exclusion facility detailed in this section 7, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”). Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about the GAMSTOP self-exclusion service by visiting www.gamstop.co.uk.
(b) In circumstances where You successfully register to use the GAMSTOP self-exclusion service, We will take all reasonable steps, whilst Your self-exclusion is “active”, to prevent You from accessing Your online accounts, or opening new online accounts, using our online gambling website and apps.
(c) We are only able to operate self-exclusion under the GAMSTOP self-exclusion service on the basis of information You provide to GAMSTOP as part of Your registration to use the GAMSTOP self-exclusion service. We will not be responsible for any failure on Our part to spot any errors made by You or GAMSTOP when providing this information.
(d) You are reminded that it is in Your interests to provide GAMSTOP with truthful and accurate details, consistent with those which You use/have used to set up any online accounts with Us. It is Your responsibility to keep the information provided to GAMSTOP up to date. We will not be responsible for You failing to keep this information up to date.
(e) The GAMSTOP self-exclusion service will only prevent You from accessing those online accounts that match the details You have provided to GAMSTOP as part of Your self-exclusion application. Similarly, the GAMSTOP self-exclusion service will only prevent You from opening new online accounts where the personal information You provide to Us matches the details You have provided to GAMSTOP as part of Your self-exclusion application. We will not therefore be responsible for failing to prevent access to Your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to Us and/or GAMSTOP.
(h) To ensure that You get the full benefit of the self-exclusion facility available under the GAMSTOP self-exclusion service, You are advised to also contact the online gambling operators You use to confirm that Your application to register with the GAMSTOP self-exclusion service has been successful. You can do this by contacting Us.
(i) When contacting Us to confirm that Your application to register with the GAMSTOP self-exclusion service has been successful, please confirm the following information (You are reminded that the information You provide to Us and GAMSTOP must be accurate, consistent and complete to ensure You can fully benefit from the GAMSTOP self-exclusion service):
(ii)online account username;
(iii) address; and
(iv) date of birth.
(j) After expiry of the minimum exclusion period agreed between You and GAMSTOP, You will be required to contact GAMSTOP direct to arrange for Your self-exclusion to be deactivated. Whilst GAMSTOP make every effort to deactivate Your self-exclusion as soon as possible, this cannot be guaranteed. Please note that We cannot process deactivation on Your behalf. All requests to GAMSTOP for deactivation of Your self-exclusion will also be subject to a 24 hour “cooling-off” period. Once Your self-exclusion has been successfully deactivated, You will be able to access Your online accounts/open new online accounts with Us. In circumstances where You do not contact GAMSTOP to deactivate Your self-exclusion after the period of exclusion You have agreed with GAMSTOP expires, Your self-exclusion will continue for a further 7 years, after which the self-exclusion will be deactivated.
(l) Having implemented reasonable checks and safeguards to ensure that whilst You are self-excluded under the GAMSTOP self-exclusion service You cannot access an existing online account or open a new online account with Us, We cannot be held liable to You or any third party if You are able to continue to gamble using Our online gambling website and/or apps (this will also include opening/accessing accounts in-shop in circumstances where these are linked to Your online accounts).
(m) In addition, in no circumstances will We be liable to You or any third party if You are able to access Your online accounts or open new online accounts during a period of self-exclusion under the GAMSTOP self-exclusion service for reasons outside of Our reasonable control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify You and/or Your online accounts as subject to self-exclusion when You attempt to use Our online gambling website and/or apps.
8. Inactive/ dormant Accounts
8.1 If You do not access Your Account by 'logging on' to Your Account using Your Account name and password and either (i) place a cash wager or bet via the Facilities, or (ii) make a deposit as applicable, for any consecutive period of 180 days, then after 180 days (the 'Grace Period') Your Account (and any related account with any ESP) will be deemed 'Inactive'.
8.2 Once Your Account has been deemed Inactive for a period of 180 days or more it will be considered ‘Dormant’. We will use reasonable efforts to communicate you regarding impending dormancy of the account. Once the account becomes dormant, we will reset the account balance to prevent any possible misuse. However, you can login to the account and contact us via email or support channels and we will reinstate the account balance which was reset post your identity verification.
Self-Excluded or Take a break accounts will be exempted from this Inactive Account Fee Policy.
9.1 Fraud refers to any deception that has been committed by You or another person on Your behalf or conspiring along with another player and includes activities, including but not limited to, providing misleading or false information during registration, plan to gain undue advantage, illegal usage of funds not belonging to the player which includes the usage of a payment method which is either unauthorized, stolen or illegally duplicated.
9.2 If You are convicted or suspected of committing fraud, we will take strict legal action including but not limited to suspending Your Account, denial of payments and we may report You to the relevant authorities.
9.3 We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third-party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
9.4 In the event of any losses incurred by Us due to a fraud committed by You, You shall be responsible to pay us, on demand, all costs, charges or losses borne by us. The charges would include any and all direct, indirect or consequential losses, loss of profit and reputation, which has been resulted due to Your direct/ indirect fraudulent activities, or any criminal act.
9.5 If we are informed/suspect or become aware that You have conspired (includes in relation with charge-backs) at any other online gambling site for any unlawful activities, we would consider this act as a fraud committed by You.
10. Account Disputes
10.1 If You have any complaint with regards to our services, You must submit Your complaint to Us as soon as is reasonably practicable following the date of the original incident to which the complaint refers by contacting Customer Support in the first instance. Such complaints should be sent via your registered email ID only. Complaints may not be raised via social media. It is Your responsibility to provide a complete summary of Your complaint with all relevant details, including but not limited to specific transaction details; exact date, time and time zone; any screenshot or video material you may have; copy of received promotional material; etc. Once received, We aim to provide a response to Your complaint within 48 hours.
10.2 To the extent that you are dissatisfied with the resolution provided by Customer Support to your complaint within the process stipulated in 10.1. above You may submit your complaint in writing to Manager@mobilecasinonetwork.com. You may also submit notices to Us in writing to: Customer Services Manager, Suite 6 Atlantic Suites, Europort Avenue, Gibraltar. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. It is Your responsibility to ensure your email address is kept up to date on Your account and to regularly check Your email account for emails from Us.
10.2.1 If you are a UK Player at the time of receipt of the Facilities:
(i) You should receive an acknowledgement of the receipt of your complaint within 24 hours from the time we have received your complaint as set out above. The final position will be provided via email within eight weeks from the time it was received, unless You fail to engage with the complaints process in a timely manner. In the event that more information is required from You, this period would be paused until such time that You provide it, at which point the process would continue from where it had previously stopped.
(ii) Our complaints process ends if Your complaint remains unresolved eight weeks (taking into account any pauses for You to provide information) after We received it, or we reach a deadlock or final position in less than eight weeks. We will then write You a final response email on the matter.
10.3 To the extent that You are not satisfied with Our final response through the complaints procedure stipulated above You may contact our alternative dispute resolution (ADR) provider, eCogra (if you are an EU citizen). eCOGRA is a dispute resolution service provider who we have appointed as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved by Our complaints procedure stipulated above). The ADR service is free of charge. Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious.
(i) If You are a UK player at the time of receipt of the Facilities:
a) file your complaint at http://ec.europa.eu/consumers/odr/ or directly contact eCOGRA Limited at 2nd Floor, Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom.
(ii) If You are not a UK player at the time of receipt of the Facilities:
a) file your complaint at http://ec.europa.eu/consumers/odr/ or directly contact eCOGRA (if you are EU citizen); AND/OR
b) contact the Gibraltar Gambling Commissioner at email@example.com to submit a complaint.
11.1 Deposit Methods: You can fund your Account to play the Facilities using Visa, Visa Electron, MasterCard, Maestro, PayPal, Ukash, Paysafe card, Neteller & Boku. A minimum deposit of £10 and a maximum of £500 can be done per transaction via all payment methods other than Boku. A minimum deposit of £10 and a maximum of £30 can be done per transaction via Boku. Credit betting is not permitted on the website. Players can only use a payment method that is registered in player’s own name. If a player made a deposit using a payment method which is not in their own name, we have the right to close Your Account and all the balance will be forfeited. Players will be unable to make a deposit if their Account balance exceeds £1,000.
11.2 We are not a bank, and payments to and from Your Account will not bear interest.
11.3 Refunds: For cases related to refunds, following rules shall apply.
(a) Any refund request must be made within 24 hours of the purchase, by email to firstname.lastname@example.org . Such requests should be sent via registered email ID only. Following details are required to initiate the refund request:
(i) A valid reason for Refund Claim
(ii) Valid photo id proof, address proof and front copy of credit/debit card by which the transaction has been made. Should You choose to fund Your Account using multiple credit and/or debit cards during last 6 months, You may be asked to supply copies of more than one card. You may block the middle six numbers of the card copy.
(b) After a player’s mail is received, the investigation would start. The standard time to process the request takes 3-4 working days, from the date of request.
(c) The refund value would be calculated based on the remaining balance (“Cash”) in Your Account, apart from the winnings. The wagering done by a player and the winnings resulting out of that deposit would not be eligible for refunds.
11.4 Suspicious Transactions: As part of fraud prevention program, transactions are monitored and checked. If we determine or suspect that a transaction is suspicious and involves or may involve financial crime or similar activity, we reserve the right to retain the amount of that transaction and any other transaction made by You. We are obligated to report suspicious activity to the applicable regulatory and licensing authorities which we are subject to and we reserve the right to report such activity to the police or relevant authorities if necessary.
11.5 Protection of Consumer Funds: We maintain separate bank accounts for the player's dealings and business dealings. Any funds deposited with us are held by our bank in designated client accounts separate from our own accounts, but still they would form part of the assets of the business in the event of insolvency. This satisfies the UK Gambling Commission’s requirements for the segregation of player funds at the level of medium protection. Please consult the Gambling Commission website for further details.
12. Gambling Debts
Under the Gibraltar Gambling Act 2005, online gambling debts are enforceable in the Gibraltar.
13. Copyright and Trademarks
The trademarks, logos and service marks displayed on the Site are the properties of our group or one of its subsidiaries or associated companies or its licensors. Further, all other material used by Group, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Group or one of its subsidiaries or associated group companies and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group's written permission.
14. Data Protection
You provide Your consent that all use of Our website, and emails, SMS and telephone calls between You and Us will be recorded. These recordings will be Our property and may be used as evidence in the event of any dispute or to improve customer services.
15. Limitations and exclusions
15.1 YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE FACILITIES FROM THE PLATFORMS AND USE OF THE FACILITIES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE FACILITIES IS AT YOUR SOLE OPTION, DISCRETION AND RISK.
15.2 TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR (I) ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, (II) ERRORS AS DESCRIBED IN SECTION 15, (III) BUGS OR VIRUSES RESULTING IN LOST DATA OR (IV) ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE.
15.3 FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE FACILITIES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORKS AND/OR SYSTEMS.
15.4 WE WILL PROVIDE THE FACILITIES WITH REASONABLE SKILL AND CARE AND SUBSTANTIALLY AS DESCRIBED IN THE AGREEMENTS. WE DO NOT MAKE ANY OTHER PROMISES OR WARRANTIES ABOUT THE FACILITIES.
15.5 OUR MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES OR THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED IN ANY TWELVE (12) MONTH PERIOD TO THE AMOUNT, IF ANY, YOU HAVE PAID FROM YOUR ACCOUNT IN BETS, RAKES AND/OR FEES, AS APPLICABLE, IN THE SAME TWELVE (12) MONTH PERIOD AND IN RELATION TO THE FACILITY RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN.
15.6 THE GROUP (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY INDIRECT LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR FOR ANY LOSSES WHICH ARE NOT CURRENTLY FORESEEABLE BY THE GROUP ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES.
15.7 NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
15.8 IF ANY PART OF THE AGREEMENTS ARE DEEMED UNLAWFUL, VOID OR FOR ANY REASON UNENFORCEABLE, THEN THAT PART SHALL BE DEEMED TO BE SEVERABLE FROM THE REST OF THE AGREMENTS AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS.
17. Interruption of Service/ Time Critical Events
When You access our service You should be aware that You may be using equipment or a connection which is not as fast as that used by other customers. This may have an impact on Your performance in time critical events offered on the service.
If game is interrupted due to connection loss while free spins or bonus rounds, the game will resume remaining free spins or the pending bonus round on reopen.
If game is interrupted due to connection loss 'Balance' and 'Win' information can be viewed using reconcile report.
We make every effort to ensure that errors or mistakes do not occur in our software or in any Game. We reserve the right to void winnings, withhold withdrawals or cash-ins enabled by wins resulting from any obvious error or mistake or any bugs, viruses or technical fault (including, but not limited to, incorrect game payouts) with any of the Games offered, whenever such issues are discovered. You will forfeit any winnings/losses that result from such errors or mistakes, bugs, viruses or technical faults. Player will be notified through email in case of errors that affect them and also informed about adjustments made to their account due to such errors.
19. Force Majeure & other events outside our control
20. Player Protections
All players can set limits in the form of deposit limits, spend limits or loss limits for the duration of 24 hours, 7 days or one month. If You wish to change Your limits You can do so by contacting any member of the customer Support Team or set them yourself by going to Responsible gaming tab.
21. Player Responsibility
Responsible Gaming is a measure to ensure a fair and safe gaming experience that protects players from the adverse consequences of gaming. The Responsible Gaming policy is available on the site for players to familiarize themselves with.
22. Player Support
All player queries by support ticket will be answered within two working days. We allow players three ways to contact Support. Players may open a Support Ticket (preferred method), contact Live Help, or send in an email request. We recommend that the account holder prints out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
The version of this agreement is currently Version 8.0 and was last updated on the 07 May 2019.
24. Governing Law
B. Marketing Rules
Testimonials are not mandatory for any activity. Players may choose to provide a testimonial voluntarily or on our request. Should a player choose to provide a testimonial, below terms shall apply.
a) Your first name, first letter of Your surname, username town or city, county, country, avatar and/or user image and details of Your winnings as well as any content, competition entries, photographs, footage, audio recordings and quotes (including, but not limited to, any taken from telephone conversations, email correspondence or the chat facility) provided by You to us (“Publicity Content”) may be featured on the Website and used in marketing and publicity undertaken by or on behalf of us. You also agree that if You close Your Member account, we may continue to use such Publicity Content; and
b) If You later agree to be filmed, photographed or recorded, You give Your consent to being filmed, photographed and/or recorded (the “Contribution”) for the purposes of producing audio, visual and audio visual material for inclusion in marketing and publicity material, which may be used, edited, distributed and exploited in more than one country and in any media (including, but not limited to, print, television and internet). You agree that You are happy to feature in such marketing and publicity material at no cost to us. You also agree that if You close Your Member account, we may continue to use such Contribution.
Conditions a and b above will be waived upon a written request by the player.
3. Bonus and Bonus winnings Policy
Bonuses may be offered to players based on various activities such as: Successful registration, deposit, reactivation etc. Players have the choice to accept or decline such bonuses.
4. Winning limitation from Bonus Play
Bonus is Free Money given by the house. Accordingly, there will be a cap on maximum winnings that may be earned from such bonuses. Unless otherwise specified, the maximum winnings eligible from Bonus play is capped to £10,000.
5. Bonus & Bonus play winnings Expiry conditions
All bonuses carry a Wagering requirement and Expiry date. Player must meet the wagering conditions prior to the expiry date for any Bonus Winnings to be released as cash into winning account. Otherwise all such bonuses and respective bonus winnings shall expire.
6. Restricted games for bonus play
Certain Games, do not offer bonus play to the players. To identify such games, players need to login and hover the mouse on the game name. If only 'Games Bonus/ Cash' mode is visible then it indicates to be a Restricted Game.
The type of bonuses offered and how winnings will be treated from such offers is detailed below:
7. List of Bonus Currencies
7.1 Games Bonus:
Is virtual currency that has no cash value. All Games Bonus is for game play only and cannot be withdrawn.
Games Bonus may be used to play eligible Slots and Scratchcards games. Any winnings derived from playing Slots, Scratchcards games using Games Bonus will be credited as Restricted cash to Your Account, which cannot be withdrawn before meeting the wagering requirements as specified at the time of claiming bonus.
When you meet the wagering requirements, as specified at the time of claiming bonus, before expiry date of Bingo bonus, Restricted cash will be converted to withdrawable cash account.
All Games Bonus will expire within 14 days of credit, unless otherwise stated within offer terms
7.2 Free Spins:
Is virtual currency that has no cash value. All Free Spins are for eligible Slots game play only and cannot be traded for cash or withdrawn.
Free spins notional value varies from offer to offer. Please check the offer terms carefully.
Free spins are offered as vouchers. A voucher may be eligible to play one or more pre-selected games. However once a voucher is used to play a certain game, the entire voucher must be used for the same game.
In case a player has claimed multiple free spin vouchers for the same game, only the first voucher (i.e. first claimed) may be used. Upon exhaustion of the first voucher, the next voucher can be used. Vouchers usage follows a First In, First Out principle.
Free spin vouchers expire within 10 days, unless otherwise stated within offer terms.
Any corresponding winnings from free spins will be credited as Games Bonus having a 14 days ‘expiry, unless other stated within offer terms. All such Games Bonus will carry the standard Wagering requirement and expiry condition as detailed in the Games Bonus section.
8. Order of currency usage while playing games
Player accounts have the below currencies. This section details how the currencies are used while playing certain games.
8.1 Slots and Casino Game (playing in cash/ games bonus mode):
While playing Slots and Casino Game in cash mode, the order of consumption of currencies is listed below:
(c) Games Bonus
Free spins can be used only on specific slots games whenever awarded to any player.
C. Promotional Rules
Promotions are offered to players from time to time. Please read offer related terms carefully before accepting. We reserve the right to discontinue any promotions
1. Registration Offer
We may offer a registration offer for New Players. Terms & Conditions for registration offer will be displayed in the corresponding offer page.
2. Who can receive the Registration Offer, if applicable?
2.1 Offer is valid for new players (18+ only), whose age and identity verification is successful,
2.2 Only one account per person per household holding a valid Credit / Debit Card is allowed.
3. How to claim the Registration offer?
Once registration is completed, and upon successful age and identity verification, you will be asked to register a valid Credit or Debit card. Registration offer, if applicable, will be applied post validation of the card.
4. Significant Limitations of Free player accounts.
Any player account that has NOT make a First Deposit is deemed as ‘Free Account’.
Free Accounts have significant limitations as listed below:
4.1 Free Account can have a maximum total account balance of £50 (including cash and virtual currencies)
4.2 Free Account balance will be reset to £50 every six hours
4.3 Free Accounts cannot request any withdrawals
5. Making your First Deposit
When Free Accounts choose to make their First Deposit, the account will be upgraded to a ‘Real Money’ account. The Free account will immediately cease to exist and all account balances under the free account shall expire. A ‘carry forward’ balance may be offered as per below conditions.
5.1 Your Free Account balance (if any) will be reset to match 100% value of Your first Deposit, up to a maximum of £50 with a 30 days expiry condition should the player choose to accept it.
5.2 Such carry forward balance shall be credited as ‘games bonus’ and a Wagering requirement of 40x on slots shall apply
6. Withdrawal Rules
When playing with us, we want You to have the most enjoyable experience possible. So, to make sure there're no misunderstandings between us, we have a set of house rules. That way, You know what you are agreeing to, we’re clear about what we’re offering, and we’ll hopefully both enjoy each other’s company for a long time to come!
6.1 Who Can Request a Withdrawal?
(a) Withdrawals can only be made by real-money players, who have made a minimum deposit of £10 to their account. Free Accounts cannot request a withdrawal.
(b) In order to request a withdrawal, you should have completed all KYC requirements and should have withdrawable amount in your cash balance.
(c) Bonus play: Bonus itself cannot be withdrawn. Bonus is free chips for game play only and has no cash value associated with it. All Bonuses must be wagered forty times (40X) on slots or scratch cards, prior to bonus expiry date, after which winnings from bonus play are converted to withdrawable cash balance.
Ex: For 10 bonus claimed, 40 times wagering amounting to £400, prior to bonus expiry date, will be required on slots or scratch cards, after which bonus winnings will be converted to withdrawable cash
(d) Play on Blackjack, Roulette and other games does not count towards wagering requirements
(e) Please note that the wagering calculation done by Wagering dashboard is estimated wagering. Final wagering status will be checked by accounting team while processing withdrawal requests.
(f) Any remaining bonus balances including corresponding bonus winnings will be reset to zero at the time of withdrawal request.
(g) Bonus & Bonus winnings expiry: All bonuses & corresponding winnings have a standard 14 days expiry period. Some bonuses may expire sooner. Bonus conditions will be displayed on the respective bonus offer page. All Bonuses must be wagered forty times (40X) on slots or scratch cards, prior to bonus expiry date, after which winnings from bonus play are converted to withdrawable cash balance.
(h) If you opt for No Bonus option at the time of deposit, You will receive no bonus on Your deposit. No wagering requirements will apply on the corresponding deposit. You can withdraw the deposit/ winnings amount subject to conformance to withdrawal rules.
(i) To prevent fraud, we require You to send us valid proof of ID, copy of credit cards and residential address (phone or utility bill, etc.). The details shown on these documents must match those shown on Your Account profile (name, address, phone number, and email address.) You can send legible copies of Your documents to us by email to email@example.com or by Fax to +44-207-900-1707. In the event You provide us with invalid details, You may risk Your Account being closed, and any balance being forfeited.
(i) Photo ID: A copy of a Passport/ Driving License/ Citizenship Card/ Electoral Card/ National ID card. Please ensure that Your name, expiry date, date of birth, and photograph are visible on the documents.
(ii) Copy of Credit/debit cards: A copy of the front of the credit card used to fund Your Account is also required. Should You choose to fund Your Account using multiple credit and/or debit cards, You may be asked to supply copies of more than one card. You should block the middle six numbers of the card copy. You’re warned to never share the back side of the credit/ debit card.
(iii) Proof of address: Utility bill or header of recent bank or credit card statement (Not older than 3 months). Address proof is required to make sure the funds reach the legitimate person and the recipient resides at the address mentioned in the profile.
Note: In some cases, depending on the payment method used to fund Your Account, You may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point during Your membership with us.
6.2 What are the Minimum/Maximum Withdrawal Amounts?
(a) The minimum withdrawal amount is £1.
(b) There are no processing charges associated with any withdrawals.
(c) Withdrawal limits: Players are allowed to withdraw the complete amount available as Withdrawable cash.
6.3 How quickly will my Withdrawal Request be processed?
(a) We process withdrawal request daily on working days (Monday to Friday). We aim to process Your withdrawal request within 3 working days after the request has been received.
(b) Bank processing times are approximately 5-7 working days. However, some payment methods may take a longer processing time. If You would like more information on this matter, please contact us at firstname.lastname@example.org .
6.4 What Payment Method can I Use for a Withdrawal Request?
Withdrawal requests will be paid to the funding source first used by the player within a period of 6 months, from the time of making a deposit.
Listed here are the various scenarios illustrating the usage of payment methods over the period of the last 6 months.
(a) If a player has only used one funding source within the last 6 months then the withdrawal will be processed to that funding source only.
(b) If a player has not used any funding source to fund his account during the 6 month period preceding the withdrawal date, then the withdrawal will be processed to the funding source last used by the player to fund the account. Such withdrawal requests should be manually reviewed and approved.
(c) If a player has used several funding sources to fund his account over the period of 6 months. Any withdrawal request should be paid to the funding source first used by the consumer within the 6 months. However, if the first funding source used to fund the player account has been deactivated or has become inactive (such as through card expiration or bank account closure), the second funding source should be used.
6.5 Exception for Paysafe Card and MasterCard Withdrawals
(a) Paysafe Card Withdrawals
If You deposited using Paysafe card, we will first advise player to register any other credit/debit card, so that the withdrawal can be transferred within 24-48 working hours.
Most of the MasterCard issued in United Kingdom are supported for withdrawals with few exceptions as per guidance from MasterCard. We also do not support withdrawals to MasterCard not issued in United Kingdom. Therefore, if You make a deposit to Your Account using MasterCard, we will first try to process withdrawals to the same card. However, if withdrawal is rejected by MasterCard, we will advise You to register any other credit/debit card so that the withdrawals can be transferred within 24-48 working hours.
6.6 Intimation in case of Loss /Theft of card
In the event that a credit or debit card that You have used to fund Your Account is lost, stolen, expired, cancelled or should the status of Your e-wallet change, please inform Us by contacting us via live help as soon as possible from Your registered email ID. We will disable any transactions from the card within 48 hours of request. If withdrawal has been made to any closed/lost/stolen/expired/cancelled card and withdrawal was successful, then we will not be able to reverse the withdrawal and player will be responsible for any such loss.
We strongly recommend to players to block any transaction by contacting their bank & we will not be liable for any processing of transactions on the stolen card.
It is mandatory to update to email@example.com about a credit or debit card that You have used to fund Your account is lost, stolen, expired, cancelled immediately.
6.7 What Happens if I Cancel my Withdrawal Request?
(a) If You cancel Your withdrawal request (known as a flow-back), this will not be considered as a new deposit, and the amount is therefore not eligible for any new bonus. Post processing of flow-back, Your cash account will be credited with the amount for which withdrawal was cancelled
(b) In case of cancellation of entire withdrawal request, 100% of the bonus balance, which was forfeited at the time of withdrawal request, will be reinstated.
(c) In case of partial cancellation of Your withdrawal request, You will not be able to reinstate any of the bonus balance which was forfeited at the time of withdrawal request
D. Game Rules
Our site server time is set to Greenwich Mean Time (GMT). Therefore, all game logs, server time & any other on site communication will display times in GMT
By playing our games, You agree that You do not find them offensive, unfair or indecent.
Any stakes that You place are non-refundable, unless a system malfunction occurs, in which case, all stakes placed on the particular game being played at the time of the malfunction will be refunded. We have no obligation to repay players who abuse these occurrences, and therefore, an alternative may be deemed suitable depending on the individual circumstances.
Where there are instances of prizes being shared by more than one player, the prize or jackpot will be split equally among all the winners.
If a query arises as a result of a gaming session where there is a mismatch between Your records and the data recorded by our servers, the latter will be considered correct.
In the event of any disagreement between yourself and Casino Magix, our decision will be considered final.
If game is interrupted due to connection loss while free spins or bonus rounds, the game will resume remaining free spins or the pending bonus round on reopen.
If game is interrupted due to connection loss 'Balance', 'Wager' and 'Win' information can be viewed using reconcile report
Game RTP Details
GAME TYPE RTP (%)
Note:- RTP percentage may differ for each game.
Auto Play for Slots
AUTOPLAY automatically plays the game for the selected number of rounds. You can select x10, x25, x50, x75, or x100 spins.
Autoplay can be stopped at any time by re-pressing the Spin (Stop) button.
You may be offered additional options to stop Autoplay session.
The Autoplay pauses for Free Spins, it will resume when the feature ends.
Autoplay stops for Jackpot wins.
Free money contribution to Jackpot
The jackpot prizes would increase only if wagers are made with cash funds. All other bonus play (virtual currency) does not increment jackpots.
In lieu of any game cancellation, wagered amount will be refunded to the players
In the event that we suspect that a player is abusing or attempting to abuse a bonus or promotion, we may suspend or close the Account of the suspected player and reserve the right to withhold any related winnings. Such abuse includes but is not limited to: (i) irregular wagering patterns in order to meet the wagering requirements or circumvent system priorities; (ii) use of multiple accounts.
Additional rewards given to the player on which wagering requirements apply(as defined in the site terms).
Another form of bonus (virtual currency) that can be used to play games on the site.
Promotional winnings given in the form of games bonus.
eCOGRA is a dispute resolution service provider appointed by Us as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant's gambling transaction and is not resolved at the first stage of our complaints procedure).
EDD (Enhanced Due diligence)
It is required where the customer and product/service combination is considered to be a greater risk. A high risk situation generally occurs where there is an increased possibility of money laundering or terrorist financing through the service and product provided to the customer.
The option to cancel a withdrawal request & subsequent flowback of the amount, earmarked for disbursal to the designated back account, back to the player's bingo account.
Free/ Non-Depositing account
An account in which player has not made real money deposits
Another form of bonus that is given to the players to try slot machines using Free Spins
KYC (Know your Customer)
It is the process of a business/company to verify & validate the identity of the customers.
No Bonus coupon code
An option which facilitates players to play with only real cash and no bonus.
When a withdrawal cancellation request has been placed by a player and partial amount is reversed to the player's Bingo.
Payment approved is when the amount requested for withdrawal is approved and gets disbursed to the player's bank account.
When a withdrawal request is raised by a player, account team verifies the KYC process and the withdrawal request is verified, the funds are moved to payment pending state in order to send to the concerned bank account.
Cashing out the winnings via withdrawals is referred as payouts.
Virtual currency that enables players to get a feel of the site and try out the games. Any winnings resulting from the wagering of 'play money' is not withdrawable.
Offers decided by the management and updated on a timely basis.
Deposits made by a player are given back to him/her in case of, when the player is unable to make use of the deposit.
Real money account
An account in which player has made real money deposits
RTP (Return to Player)
The percentage of winnings which a player gets in return on a game.
Players who have not made any real money deposits.
Players can self exclude their accounts if they feel they’re prone to problem gambling or losing excessive funds. With self-exclusion, players will able to take a break from gambling for six (6) months, one (1) year, three (3) years and/or five (5) years. Self exclusion is automatically applied across all related accounts on all websites managed by us.
Take a Break
Players can opt for Take a Break option for a period of 1 to 42 days, wherein players will not be able to place any bets from their account. Take a break is automatically applied across all related accounts on all websites managed by us.
When a withdrawal requested by the player is declined/rejected by the accounts team for certain reasons is referred to as withdrawal declined.
The concept of Betting/play through/playing is known as wagering.